Why you want a content strategist by your side

Content strategy may seem like a buzz phrase — but it’s a discipline with a long history. And digital content strategy has been “trending” for well over a decade. Needless to say, content strategy has staying power. And for good reason. A well-thought-out content strategy can align your healthcare business goals with the wants and needs of your consumers. That’s where a content strategist comes in. Let’s dive into the value of having a content strategist on your healthcare marketing team.

The value of content strategy for healthcare: A Q&A

At WG Content, we’ve seen a growing need for content strategy partnerships among our clients.

We recently sat down with content strategists Stella Hart to learn how she defines content strategy and where it can have the most value. She also offered six tips for avoiding content creation mishaps.

What led you to content strategy?

Stella: I started in a role right out of college where I wrote small websites for a variety of industries. Then, I wrote patient education materials for several years and learned a lot about medical conditions, treatments, and health and wellness. From there, I moved to the social work setting, where I worked with people who had disabilities and women who experienced domestic violence. I then moved back into healthcare, working for an agency as a content strategist and writer. That’s where I got my formalized training in the discipline.

How do you define good digital content strategy?

Stella: Good digital content strategy is when user or consumer needs — the tasks they come to your site to accomplish — are aligned with your organization’s business goals and objectives. When that’s in alignment with your website or other digital tools, that’s effective content strategy. It’s all about creating a nurturing user experience. And when it’s done well, users don’t see all the work and research that goes into it — it just feels intuitive and as easy as possible.

What can a content strategy partner bring to your project?

Stella: Whenever you bring someone in from outside your organization, there’s great opportunity for fresh perspective. They can really put the consumer needs front and center. They don’t have the same understanding of your organization, how it operates and how things have always been done. So, they can come in and learn your goals and really champion what’s going to be the best experience for your consumers.

How can someone make the case for hiring or partnering with a content strategist?

Stella: We can help teams prioritize. We can identify what will give the biggest bang for the buck and align resources strategically.

When should you bring a content strategist into a project?

Stella: A content strategist can bring value at any point in a project. But, if you want the most value, content strategy should be engaged from the start. If we’re involved and embedded from the beginning, we can be much more effective.

6 ways a content strategists helps healthcare marketing teams

A content strategist can help you avoid content creation mistakes, like putting too many resources toward efforts with low return. Stella offers these six tips to avoid content creation mishaps.

1. Build your team

Before starting just about any content-related project, it’s important to know who will be involved. Ask yourself:

• Who’s on the team? Does the team include a content strategist?
• Who’s in charge?
• How will you involve stakeholders?
• Who’s accountable throughout the project? In other words, who monitors quality and ensures you achieve your goals?

2. Know your goals and key performance indicators (KPIs)

Not all marketing and communications teams have meaningful ways to measure performance. It’s important to understand your organization’s strategy and business goals. It’s also important to develop key KPIs to identify, monitor and measure value.

3. Know what you have to work with

Before starting any content project, you should understand your digital ecosystem well. Find out what you own in terms of the following assets:

• Websites
• Social channels
• Microsites
• Blogs

4. Understand your brand competitors

Find out who you are competing against in your market — geographically and online. What search terms are your consumers and potential consumers using? And what do those terms yield? Where your competition falls within those search results is their SERP (search engine results page) ranking.

5. Develop a style guide

Establish your organization’s brand voice and tone and develop editorial web writing rules for content creators to follow.

 6. Establish governance

Set up your digital ecosystem so it will continue to run smoothly and remain current. Doing so from the start will save time in the long run.

Create specific rules around the following processes:

• Decision-making
• Content updates
• Crisis communications
• Planned and unplanned updates

Create accountability, tools and workflows for content development or placement.

What content strategists can do for your healthcare marketing team?

Content strategists can help with many projects, including but not limited to:

• Competitive reviews/analysis
• Content redevelopment
• Data-driven marketing personas
• Editorial calendars
• End-to-end website audits
• KPI development, measurement and monitoring
• Keyword planning for marketing campaigns
• Location and wayfinding strategy (including Google My Business profiles)
• Marketing plans
• New websites or web redevelopment projects
• Provider marketing strategy
• Search engine optimization (SEO) audits and reviews
• Service line marketing
• Social media plans
• Style guides
• User experience audits
• Website governance

Looking for content strategy support?

WG Content has 20+ years of experience crafting custom healthcare content and strategy. Contact us to learn how we can help you reach your goals

Follow-up questions about the value of content strategists in healthcare:

Want more insights on all things content?

Sign up for WG Content’s newsletter, Content Counts.

Subscribe