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Don’t let stereotypes guide your healthcare marketing.
Author: Lyn Engle
Last updated: 8/14/19
Today, baby boomers do much more online than share recipes and stalk their grandkids on Instagram. Boomers want to enrich their lives by being active and healthy. That’s good news for healthcare marketers. As potential healthcare consumers, the boomer market is too big to ignore.
Baby boomers were born post-World War II between the mid-1940s and early 1960s.
More than 68 million people are boomers, according to U.S. Census Bureau data. They spend more time seeking health info online than 18 – 29-year-olds.
And they control half of the nation’s wealth.
How can you provide healthcare content that goes beyond stereotypes? It should be relatable and engaging. Start by being mindful of their preferences.
Online, two social media sites reach boomers far above all other sites, according to Statista:
If that YouTube number surprises you, remember this is the generation raised on TV. Unlike digital natives, long-form commercial and series content is a natural fit.
Marketing campaigns for baby boomers may use words like “old,” “senior,” and “aging.” But these words won’t resonate with a boomer beyond a first glance.
Focus on the positive, use plain language, include facts and get to the point.
Baby boomers love text. And as writers, so do we!
As a bonus, baby boomers also love to share.
The following type of content is ripe for consumption:
Other generations (unnamed here!) may think they know more than anyone. Baby boomers might know more if you believe life experience leads to greater knowledge.
Sure, there are some areas where they’re beginners. But boomers’ life experiences create a foundation. It gives more context for every choice.
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One of the biggest mistakes companies make in marketing to baby boomers is treating them as a monolithic group. The truth is this generation is diverse.
They have unique needs, interests and values. Instead of using blanket statements or assumptions, take the time to understand each boomer’s preferences and tailor your messaging.
Personalization also means showing respect for their age and life experience. Avoid patronizing or infantilizing language.
Instead, speak to them as equals with valuable insights and contributions. Additionally, don’t shy away from referencing nostalgia or shared cultural references that may resonate with them.
Marketing to the diverse generations in today’s healthcare marketplace requires a thoughtful strategy and content that hits the perfect note. If you’re looking for a content partner to help you conquer generational divides real and imagined, reach out to WG Content.
Marketers should create engaging, easy-to-navigate content tailored to boomers’ preferences. On Facebook, focus on community-building posts, such as health tips, inspiring patient stories or updates on local health events. Encourage discussions in the comments. For YouTube, prioritize high-quality, educational videos like tutorials, wellness guides or doctor interviews, ensuring a clear and relatable tone. Use closed captions and easy-to-read titles to improve accessibility and engagement.
Marketers should focus on boomers’ aspirations and experiences rather than outdated assumptions about aging. For example, emphasize active lifestyles, lifelong learning and health empowerment instead of portraying boomers as frail or resistant to technology. Conduct research and gather feedback from boomers themselves to ensure content aligns with their needs and perspectives, avoiding generic or patronizing messaging.
Personalization could include using first names in email campaigns, sending tailored health tips based on their demographic data, or offering services based on their stage of life (e.g., Medicare navigation guides or tips for managing chronic conditions). Including references to nostalgic events, cultural milestones or technologies they grew up with can also help make messaging more relatable.
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